Shipping information

All your queries answered regarding ordering.

Order Processing Times

Our mats are made to order on a first come first served basis. 

We aim to make the majority of our mats within 14 to 21
business days. Mats with embroidery, our Checked Out and Coffee sack
mats, orders with custom options such as customer supplied artwork to be
embroidered or bespoke mats made from customer supplied templates,
please allow 28 business days. 

Priority Orders
- if you choose this option at check out we will prioritise your order
and aim to make and deliver your mats within 3 business days from
receipt of your order. This option is only available for UK customers
and where our stock levels are available. We will contact you if
Priority Ordering is not available on your chosen mats. 

Our business days are Monday to Friday. Orders received after 3pm will begin processing the next business day. 

Shipping

Once mats are made they are sent using various couriers
with a 48 hour delivery service, or Royal Mail 1st and 2nd Class post.
You will receive a confirmation email when your order has been
dispatched.

Not all delivery methods use tracking numbers but if the delivery
method does have a tracking number it will be included in the
confirmation email.

For the UK mainland you should receive your order 2 to
3 days after dispatch. For delivery to Europe please allow 5 business
days for delivery. For orders outside of the UK and Europe please allow
14 business days. Any delays are out of our control once orders have
passed to the courier.

Shipping Rates

Due to cost and processing times we do not offer 24 hour
shipping. Our rates are determined by the courier service, we do not
make any profit from shipping costs. 

UK mainland shipping costs are:

For items under 75 grams - £2.00

For Items between 75 grams & 2.9kg - £4.00

For items between 3kg & 30kg - £8.00

For Items over 30kg - £30

Priority Orders - £20

International shipping costs are:

Europe - £18

Worldwide - Email for a quote

Orders outside of the UK may be subject to import duties and
taxes (including VAT), which are incurred once a shipment reaches your
destination country. Rugs for Bugs is not responsible for these charges
if they are applied and are your responsibility as the customer.

How do I check the status of my order?

You will receive an email notification from us when your order
has been shipped. Not all delivery methods use tracking numbers but if
the delivery method does have a tracking number it will be included in
the confirmation email.

Please be aware of the processing and shipping times described above
before contacting us. If you haven’t received your order within the
times described, please contact us at sales@rugsforbugs.co.uk with your
name and order number, and we will look into it for you.

Refunds, returns and exchanges

We accept returns up to 30 days after delivery. The item must unused
and in its original condition. We are not able to offer refunds or
exchanges on mats with customer supplied artwork or mats made from
customer supplied templates. 

In the event that your order arrives damaged in any way, please
email us as soon as possible at sales@rugsforbugs.co.uk with your order
number and a photo of the item’s condition. We address these on a
case-by-case basis but will try our best to work towards a satisfactory
solution.

For more information please see our full Refund Policy.

If in any doubt about any of the above information please don't hesitate to contact us at sales@rugsforbugs.co.uk.

Embroidery Information

All your queries answered regarding Embroidery.

Costs and placements

Simply add your chosen design from our embroidery section to your
order and we will add your design to your mats where possible. Each
placement of a design costs £6.

For example: a T5 cab mat would have your chosen design added twice
to the mat, one driver side and the other passenger side, each costing
£6. So the cost would £12 in addition the cost of the actual mat. 

Using our online embroidery service you can currently add a design to
van cab mats, van side step mats, van living space mats and car over
mat sets. 

See our placement guide to see the location and number of times a design can be added to a mat. 

Available materials and use of patches

Patches

Due to the size and thickness of some of our mats we embroider
designs onto a vinyl patch and then sew the patch to the mat. For our
smaller mats we embroider directly into the carpet.

Mats and carpets that require a patch are:
Van cab mats
Living area mats
Mats made in Luxury Alpine, Premium Pearl, Checked Out and Coffee Sack.

 

Materials


We are NOT able to add embroidery to any of our rubber mats. 

Custom Artwork or placements

If you would like a bespoke design, a design in a location not
specified in our placement guide, or have any other requests please contact us to discuss your requirements.

Please be aware there is a one off fee of £18 to convert customer
supplied artwork to a format suitable for our embroidery machines. 

Help with Fitting Your Mats

With so many van styles, models and options we wanted to make sure our customers have all the information they need to choose and fit the right mat for their vehicle. So Team Rugs for Bugs have created these guides. As always, if you have any questions give is call or send us an email.

Mat Placement Guides

Our Carpets

We love VW as much as you do and that’s why we have a large selection of mats and carpets in a range of materials, colours and trims. From standard black automotive carpet to our unique coffee sack range we have something that will make your vehicle unique. We are happy to send out samples and swatches of our carpets so please don’t hesitate to contact us.

Automotive Carpet

We have three types of automotive carpets that we use to create our mats and rugs.  After several trials with other ranges and qualities of roll stock we believe we have found the best quality for our customers.

Standard Automotive: Manufactured in Italy and
imported into the UK we feel it offers the best combination for our
clients as it is easily cleaned, offers good comfort and uses a heavy
backing to reduce movement to a minimum. This is a favourite with our
van conversion customers as it accepts custom embroidery with ease.
Available in black and grey. 

Premium Pearl: Our mid-range automotive carpet is
thick and hardwearing, offering a more comfortable feel but no less
robust that our standard automotive carpet. Accepts custom embroidery
and is available in black and charcoal.. 

Luxury Alpine: A real treat for your ride! Our
thickest most luxurious carpeting is available on the majority of our
mats. Available in black and grey. 

Trims and Edging

Finish of your mats and carpet sets with one of our many trims. In a
range of colours picked to complement your chosen mat you Rugs for Bugs
can produce something unique for your Beetle, bus or buggy.

*We try our best to show the colours of our materials as accurately we
can on our website. However, all images on our site are intended as a
guide only. If you would like a sample or a swatch of any of our
materials before ordering please get in touch. 

Rubber

Our range of rubber mats are ideal for the workhorse van. Whether you are a tradesman, private hire firm or busy family our rubber mats protect your vans floor. Thick and heavy these mats resist movement on the van floor like no other mat and aide in reducing road noise. The added convenience of being able to use hoses or pressure washers for fast and effective cleaning keeps your vans cleaning time to a minimum.

Tread Plate Rubber

Tread plate rubber mats are our heaviest and most durable rubber mat and
are available on T4, T5, T6 and T6.1 vans and are especially popular
for the floors of Caravelles and Kombis.

Ribbed Rubber

Our ribbed rubber mats are a little lighter but are better suited to
Beetles, Golfs and older T Series vans that benefit from a more retro
feel. 

Which ever rubber you have it will benefit from these features:

Machine cut ensuring a precision, tailored fit

Washable with wet and dry vacuums, hoses and pressure washers for a long life

Slip resistant

Aides in reducing road noice in the vehicle

*Please be aware that our range of rubber mats DO NOT come with edge trim and CANNOT have embroidery added.

*You may find that when new rubber mats have an odour. This is normal as our rubber is a heavy treadplate rubber.

If you have any questions about our range of rubber mats don't hesitate to contact us. 

Bespoke Mats

Mats for VW, Other Vehicles and Motorhomes

Bring your vehicle to our Worcester base and we will measure
your vehicle and create a bespoke pattern from which we will create your
mats that fit perfectly. Whether its a VW, classic car or a huge
continent crossing motorhome we can create a set of mats that look good,
are hard wearing and fit your vehicle like a Saville Row suit.

Coming along way? We can help arrange a local campsite or B&B.